Cancellation, Return and Refund Guidelines
All Sellers must accept cancellations, returns, refunds and adjustments in accordance with the policies and any terms, conditions, and policies that appear on the Seller's Product Listing at the time of the applicable order.
Minimum Cancellation, Return, and Refund Policy.
At a minimum, your cancellation, return and refund policy must:
Customers who want to cancel orders must do so through the cancellation process offered by Skyline Website. You must clearly disclose this requirement to customers and provide for such customers to be re-directed to Skyline's manager. You may not directly interact with a customer to cancel a Transaction or otherwise process a cancellation, refund or return for a Product, except as is necessary to re-direct such customer from your website or application to Skyline 's manager.
If a customer contacts us with respect to your Product, we may issue refunds as a service to you in accordance with our usual business practices. For each refund that we issue, you will grant us a credit in an amount equal to your portion of the Sales Revenue for the applicable Transactions. If a customer contacts you with respect to your Product and seeks a refund or other adjustment, you will refer such customer to Skyline , and you authorize Skyline to, on your behalf, determine and calculate the amount of all refunds and adjustments (including any taxes or other charges) or other amounts to be paid by you to such customers. All payments to customers in connection with your Transactions will be routed through Skyline or its designated Affiliate. Skyline or its designated Affiliate will provide the refund payments to the applicable customer (which may be in the same payment form originally used to purchase your Product). Skyline may deduct all amounts refunded from the Sales Revenue prior to transmission to you or otherwise seek reimbursement from you for all refunds.
Customer Claims and Disputes
If we inform you that we have received a claim, chargeback or other dispute concerning one of your Transactions, you will deliver any reasonable information we request to confirm you fulfilled the Transaction in accordance with the Subscribe with Skyline Program Agreement. If you fail to comply with the prior sentence, or failed to comply with the Subscribe with Skyline Program Agreement, or if the claim chargeback, or dispute is not caused by (i) our failure to make your Order Information available as it was received by us or (ii) credit card fraud as described in the Payments Guidelines, then you will promptly reimburse us for the amount of the customer purchase (including the Purchase Price and any taxes) and all associated credit card association, bank or other payment processing, re-presentment and penalty fees associated with the original purchase and any chargeback or refund, in each case to the extent paid or payable by us or our Affiliates.
We may require that you establish a separate reserve account to secure the performance of your obligations, in an amount determined by us in our sole discretion. Without limiting the foregoing, we may require a reserve account if you have a high rate of chargebacks, refunds, or other indicia of performance problems related to your use of the Subscribe with Skyline Program. Any reserves will be subject to the terms with respect to Transaction Processing Services.